Return & Refund Policy
Please Read Before Placing Your Order
Custom Orders:
Each item is handmade and customized specifically for you. Because of this, all sales are final — no refunds, cancellations, or returns will be accepted once your order has been processed.
Damages During Shipping
If your cup arrives damaged or leaking, please file a damage claim directly with USPS to receive reimbursement.
All packages are shipped via USPS and include $100 of insurance coverage. Once you provide USPS with the proper proof of damage, they will process your refund.
Each cup is thoroughly inspected and tested for leaks before shipping. Any leaks or damage that occur after shipment are considered shipping-related issues and must be resolved through the mail carrier.
Air Bubbles
Small air bubbles may naturally appear inside the cup as a result of the shipping process. This is a normal occurrence and does not affect the functionality or quality of your product.
Replacements will not be issued for air bubbles.
Product Care & Use
Cup Care card is included with every purchase.
Processing & Shipping Time
- Processing Time: 1–14 business days from the date of your order.
- Shipping Time: May take up to 3 business days depending on USPS transit times.
Terms & Conditions
By placing an order, you acknowledge and agree to all terms and policies listed above.
Please read this information carefully before completing your purchase.